Insurance
Purpose
BHF Couriers Pty Ltd Loss or Damage Warranty is available to all customers who send BRAND NEW AND IN THE ORIGINAL PACKAGING freight to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, BHF Couriers can reimburse you for the wholesale value of the item effected. The Warranty is subject to the conditions listed below.
Signing For Received Goods
All goods MUST be inspected for damage before the Receiver signs the Proof of Delivery form or PDA screen. By signing the goods as 'Received in good condition' you will void the Transit Warranty. Please make sure the Receiver is aware of this if you are booking as the Sender. If damage is evident, the receiver must write 'DAMAGED' on the Consignment note or PDA screen.
Cost
There is NO added cost for this warranty.
Items Excluded
This warranty is available on a wide range of items carried by BHF Couriers. Unfortunately however, it is not available for the following types of goods:
- Commercial bulk dangerous goods;
- Explosives;
- Bloodstock, exotic bird and pets;
- Currency of all descriptions;
- Live plants and trees;
- Motor vehicles;
- Household goods removals;
- Furniture including tables, chairs, lounge suits, mattresses, picture frames;
- Second hand goods with existing damage or in poor condition;
- Frozen or chilled meat, seafood or foodstuffs;
- Works of art or antiques;
- Glass objects and items containing glass;
- China, crockery, porcelain and pottery items, including vanity and other bathroom items;
- Precious metals and stone, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money.
Packaging
For the Transit Warranty to apply, all goods must be packed at or above the standard set by the original manufacturer. Any damage caused by insufficient packaging will not be covered, however total loss cover will still apply.
Incident Notification
Should an incident occur, customers must complete a “Loss or Damage Warranty” Incident report, and return this to BHFCouriers within 30 days of the incident occurring. If notification is not received within 30 days, the Warranty will be void. Incident report forms are available by emailing info@bhfcouriers.com.au
Incident Investigation and Conclusion
Once an incident is notified, BHFCouriers will conduct a full investigation of the circumstances presented to us. Negligence and/or non delivery by BHFCouriers must be proven before BHFCouriers will accept responsibility for the incident. Once BHFCouriers have accepted responsibility for the incident, a cheque for the wholesale amount of the item claimed will be forwarded to you within 30 days.
BHFCouriers will not accept responsibility for any item/s where the wholesale value of the item/s is less than $250, or more than $12,500 for any one incident. An incident is defined as “single event which leads rise to a claim which may or may not involve more than one consignment”
Standard Terms and Conditions
The BHFCouriers “Loss or Damage Warranty” is offered in line with our standard terms and conditions of contract, which may be viewed on the BHFCouriers website.