Insurance
Purpose
BHF Couriers Pty Ltd Loss Warranty is available to all customers who send freight to ensure that in the unforeseen circumstance that an item is lost or stolen in transit, BHF Couriers can reimburse you for the invoice value of the item. The Warranty is subject to the conditions listed below.
Signing For Received Goods
All goods MUST be inspected for damage before the Receiver signs the Proof of Delivery form or PDA screen. By signing the goods as 'Received in good condition' you will void the Transit Warranty. Please make sure the Receiver is aware of this if you are booking as the Sender. If damage is evident, the receiver must write 'DAMAGED' on the Consignment note or PDA screen.
Cost
There is NO added cost for this warranty.
Items Excluded
This warranty is available on a wide range of items carried by BHF Couriers. Unfortunately however, it is not available for the following types of goods:
- Commercial bulk dangerous goods;
- Explosives;
- Bloodstock, exotic bird and pets;
- Currency of all descriptions;
- Live plants and trees;
- Motor vehicles;
- Household goods removals;
- Furniture including tables, chairs, lounge suits, mattresses, picture frames;
- Second hand goods with existing damage or in poor condition;
- Frozen or chilled meat, seafood or foodstuffs;
- Works of art or antiques;
- Glass objects and items containing glass;
- China, crockery, porcelain and pottery items, including vanity and other bathroom items;
- Precious metals and stone, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money.
Packaging
Adequate Packaging is paramount
Packaging your goods appropriately for safe transport is probably your most important responsibility, especially when using our Road Express service anywhere in Australia. When packaging your goods, please ensure the packaging is strong enough to cope with the weight and density of the goods you are placing inside. It also needs to be robust enough to handle the rigors of normal freight distribution systems. Use void fill if the goods move around inside and as much packing tape as possible to make the packaging strong and sturdy. On the carton, apply the packing tape around every side and also along the seams. This will prevent the carton splitting open whilst in transit If your item is especially fragile, let us know! Write the word "FRAGILE" on the outside of the item in big bold letters, then highlight with a highlighter.
Our driver will not collect your goods unless they are correctly packaged.
ADDRESSING YOUR PARCEL Address labeling is absolutely critical Labeling is a very important factor when it comes to your deliveries. Please ensure that your goods are correctly labeled. We cannot deliver something if it has no address. To ensure speedy and accurate delivery of your goods simply follow the hints below.
Make sure the name and address are completed correctly on the consignment note. The correct postcode is also vital. There are many suburbs across Australia that share the same name, therefore it is extremely important to have the postcode. The postcode assists us to sort your goods accurately.
Double check that the delivery address is a valid one
The Carrier is not a Common Carrier and will accept no liability as such.
Incident Notification
Should an incident occur, customers must complete a “Loss or Damage Warranty” Incident report, and return this to BHFCouriers within 30 days of the incident occurring. If notification is not received within 30 days, the Warranty will be void. Incident report forms are available by emailing info@bhfcouriers.com.au
Incident Investigation and Conclusion
Once an incident is notified, BHFCouriers will conduct a full investigation of the circumstances presented to us. Negligence and/or non delivery by BHFCouriers must be proven before BHFCouriers will accept responsibility for the incident. Once BHFCouriers have accepted responsibility for the incident, a cheque for the wholesale amount of the item claimed will be forwarded to you within 30 days.
BHFCouriers will not accept responsibility for any item/s where the wholesale value of the item/s is less than $250, or more than $12,500 for any one incident. An incident is defined as “single event which leads rise to a claim which may or may not involve more than one consignment”
Standard Terms and Conditions
The BHFCouriers “Loss or Damage Warranty” is offered in line with our standard terms and conditions of contract, which may be viewed on the BHFCouriers website.