COVID-19 UPDATE

BHF Couriers current delivery Procedures:

1.  DRIVERS WILL Knock on the door as usual and step back two metres (or as far back as safe)

2. They will wait for the occupant to come to the door and greet them as usual

3. If collection please leave item on the ground or table for the driver to collect

4. If delivery will then ask for the recipient's name, sign the scanner with ‘ATL’ and leave the parcel in a sensible place for the customer to pick up once they leave

5. IF FORK LIFT REQUIRED DRIVERS WILL NOT EXIT VEHICLE the scanner will be marked with ATL

4. If no one comes to the door and the franchisee considers the location a safe drop, the standard ATL process will be followed

5. If no one comes to the door and the franchisee does not consider the location a safe drop, they will follow the standard failed delivery card process.

ALL DRIVERS ARE TAKING APPROPRIATE MEASURES TO PROTECT THEM SELF AS WELL AS OUR CUSTOMERS BY FOLLOWING THE RECOMMENDED HEALTH AND SAFETY GUIDELINES WE ARE ADVISING ALL DRIVERS TO WASH HANDS FREQUENTLY AND TO STAY HOME WHEN SICK.

Need Help...?

Call our office on 1300888243

and speak to one of our friendly

sales staff.

or email

hello@bhfcouriers.com.au

Working Time

Monday – Friday 8:30am-10:00pm AEDT
Saturday-Sunday Website Only
Public Holidays Website Only