Please ensure you read the below information regarding insurance through BHF Couriers before considering BHF Couriers as your choice of transport 


Our  insurance  cost of $20.00  is available to all customers who send freight (as an optional extra). This ensures that in the unlikely circumstance that an item is lost, stolen or damaged in transit, BHF Couriers can reimburse you for the invoice value of the item up to the amount of $1000AUD. This insurance has a $350AUD excess. If your items are worth more than $1000AUD we may be able to cover your items for an additional charge. It is charged at 8% of the invoice value of the item/s you wish to insure.


All insurance claims must be reported to BHF Couriers within 7 business days of delivery. Please find below a list of prohibited/restricted cargo that we do not insure under any circumstances.


Prohibited/restricted cargo types include:

  • Alcoholic beverages, Beer, Wine, Spirits
  • Animals, animal products, animal skins
  • Fur(s), ivory, endangered, animal products
  • Antiques, fine art or works of art
  • Bullion
  • Collectibles and/or irreplaceable items
  • Any items worth more than its original purchase price or that is not commonly available
  • Currency or negotiable instruments 
  • Dangerous goods, hazardous or combustible materials 
  • Aerosols & perfumes
  • Flammable liquids, petrol, lighter fluid, flammable solids, non-safety matches
  • Gases, mace, camping gas, oxidizers, bleach, poisons, pesticides, corrosives, car batteries, lithium batteries, mercury
  • Drugs/Narcotics (illegal) and pharmaceutical products
  • Explosives
  • Detonators, fuses, grenades, mines and explosives, fireworks & flares
  • Firearms, parts thereof and ammunition
  • Humain remains (including ashes)
  • Industrial diamonds and carbons
  • Medical samples
  • Diagnostics specimens, blood, urine, bodily fluids, tissue samples
  • Perishable items
  • Flowers, dry ice, foodstuffs, items requiring temperature control or special handling, plants
  • Cotton, seeds, teas, tobacco
  • Pornography
  • Precious & semi-precious stones (including jewellery)
  • Glass is excluded from any cargo type (any items which contain glass)
  • Watches & costumes jewellery



Important Information Regarding Insurance 

When booking with BHF Couriers you are agreeing that you have read and understood a copy of the Financial Services Guide (FSG), the Product Disclosure Statement and the Policy Terms and Conditions. For further information regarding this please call our office on 1300888243.


All insurance claims must be reported to BHF Couriers within 7 business days of delivery. Your claim will become void if reported after this time.

We strongly advise to take photos of any items that you are transporting so that if a claim should be made, you have as much photographic evidence as possible.

If you need to make a claim please contact our insurance supervisor on 1300888243 or feel free to email at