Below we have answers to common questions users have about our service. If your question is not answered below feel free to contact us and we'll be able to assist you!

Q1. Can I send my suitcase / travel case, does it need to be packed into a box?+

When sending anything, you need to ensure it is p ackaged up as well as possible. You must keep in mind that your goods with travel with other freight and scratches to packaging may occur. To avoid this we recommend packaging your goods with plastic wrap, bubble wrap and/or other robust packaging to ensure it can handle the rigours of freight.


Q2. How do I measure a box?+

In order to quote you, we require the length, width and height of your item. To find this, you will need a tape measure or ruler. All items have 3 dimensions. See below for a visual example.We also require the weight. Depending on how heavy your item is the weight can usually be found using a regular set of scales found in most houses. If you cannot determine the dimensions or weights you can supply estimates however this runs the risk of being incorrect. We measure and weigh everything that we transport so incorrect information provided may result in extra charges at a later date.


Q3. How long does it take to deliver my booking?+
Same Day service = either same day or following day depending on time of booking
Overnight = 1 to 2 working days
Road express = 2-5 working days
Road express remote area = 2-7 days 
Road express unpackaged = could take up to 21 days 

If the item is unpackaged and you need it quickly, please let us know and we can work out correct packaging, and organise that for you to speed things up.